Frequently Asked Questions

Before contacting our Support Team, please review some of the Frequently Asked Questions (FAQ'S) that we have compiled for our players. Most of the common issues have been addressed, so you will probably find a satisfactory answer.

Please press the link below that most accurately applies to your question:

How to Deposit to Your Craps Casino Account.
How to Cash Out Your Craps Casino Account.
How Do I Cash Out My Winnings?
How Long Does it Take to Receive My Winnings?
Can I Reverse My Cash Out After Requesting it?
Hardware, Software & Technical Questions.
Explanations of Error Messages.
How to Play at a Group Table.
How to Chat with Other Players.
General Game Playing Rules.
How to Play Blackjack.
How to Play Roulette.
How to Play Baccarat.
How to Play Craps.
How to Play Video Poker.
How to Play Slot Machines.
How to Play Caribbean Stud Poker.
How to Play Pai Gow Poker.
How to Play Keno.

Contacting Our Support Team

If you can't find a solution to your problem, contact our Support Team and we will respond promptly.

Please be as detailed as possible when describing the problem, so that we can provide you with optimal service. For identification purposes, please enter your Email Address and Username correctly.

Please double check to make sure that your Email Address is correct. If you do not get any response to your email it means either your Email Address was incorrect or invalid.

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